PRIVACY POLICY FOR LOS TR3S REYES
Last Updated: November 11, 2025
Operated by
Los Tres Reyes LLC
2604 B El Camino Real Suite # 373
Carlsbad, CA 92008
United States
INTRODUCTION
Welcome to Los Tr3s Reyes, operated by Los Tres Reyes LLC (“Company,” “we,” “our,” or “us”).
We value your privacy and are committed to protecting the personal information you share with
us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information
when you use the Los Tr3s Reyes mobile application (“App”).
By accessing or using the App, you acknowledge that you have read, understood, and agree to
the terms of this Privacy Policy. If you do not agree, please discontinue use of the App
immediately.
This Privacy Policy is intended to comply with:
- California Consumer Privacy Act (CCPA/CPRA)
- EU General Data Protection Regulation (GDPR)
- UK GDPR
- COPPA (Children’s Online Privacy Protection Act)
- Applicable U.S. Federal and State laws
- Apple App Store Review Guidelines
- Google Play Data Safety Requirements
This Privacy Policy applies solely to the Los Tr3s Reyes app and not to any other apps or
services provided by Los Tres Reyes LLC.
1. INFORMATION WE COLLECT
We may collect the following categories of information when you use the Los Tr3s Reyes App:
1.1 Personal Identifiers
We may collect personal identifiers such as:
- Email address
- Username
- Phone number
- Password (encrypted and never stored in plain text)
- Profile picture (if uploaded voluntarily)
- Country of origin
- State or province
- City
- Full mailing address
These identifiers are used to create and maintain your account, verify identity when needed,
and support the App’s functionality.
1.2 Sensitive Personal Information (KYC Data)
If identity verification becomes necessary (age verification, fraud prevention, or security), we
may collect:
- Government-issued ID
- Driver’s license
- Passport
- National ID card
- Proof of address
- Selfie verification
- Any official government-issued document provided voluntarily
KYC documents are treated as Highly Sensitive Data, stored securely, and never shared except
as necessary to verify identity or prevent fraud.
1.3 Payment Information (Non-Financial)
Los Tres Reyes LLC does not collect or store full payment card details.
Purchases of Virtual Coins are processed through:
- Authorize.Net / Paysafe
- PayPal
- Google Pay
- Apple Pay
These payment providers may collect:
- Cardholder name
- Billing address
- Last 4 digits of card
- Wallet or device payment data
We receive only:
- Payment confirmation
- Transaction ID
- Email associated with the payment
- User identifier (for fraud prevention and recordkeeping)
Financial data is handled solely by the secure payment provider.
1.4 Device and Usage Information
We may collect:
- Device type
- Operating system version
- App version
- Device settings
- Crash logs
- Error diagnostics
- IP address (if necessary for security)
- General usage behavior
This information helps us maintain stability, improve performance, and fix issues.
1.5 User-Generated Content (UGC)
The App allows certain UGC such as:
- Profile photos
We do not offer chat, messaging, or open content sharing. UGC is optional, and you may
remove it at any time.
1.6 Support Communications
When you contact support, we may collect:
- Email address
- Support messages
- Attachments you choose to send (e.g., screenshots)
- Device and app information relevant to resolving your issue
1.7 In-App Purchase Information
We collect purchase history related to:
- Virtual Coin transactions
- Promotional packages
- Bonus bundles
Important: Virtual Coins may be converted into Chips for gameplay only. Virtual Coins and Chips
have no real-world monetary value, cannot be exchanged for cash, and cannot be withdrawn.
2. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
2.1 To Operate and Maintain the App
Including:
- Account creation and management
- Gameplay functionality
- Virtual Coin and Chip transactions
- Ensuring App stability and compatibility
2.2 To Improve User Experience
We analyze usage data to:
- Enhance features
- Improve performance
- Fix bugs
- Personalize content (where applicable)
2.3 To Process Purchases
We use your information to:
- Facilitate Virtual Coin purchases
- Provide receipts
- Verify completed transactions
- Prevent fraudulent activity
2.4 To Verify Identity (When Necessary)
KYC documents may be used to:
- Confirm age (18+ requirement)
- Prevent fraud or misuse
- Protect account integrity
2.5 For Security and Compliance
We use information to:
- Detect and prevent fraud
- Enforce our Terms of Service
- Investigate security incidents
- Comply with legal obligations
2.6 To Communicate With You
We may send:
- Transaction-related notifications
- Support responses
- Account alerts
- Legal or policy updates
- Optional promotional messages (you may opt out)
3. LEGAL BASES FOR PROCESSING (GDPR)
For users located in the EU, EEA, or UK, our legal bases include:
- Contractual necessity (operating the App)
- Legitimate interest (fraud prevention, analytics, app improvement)
- Consent (profile photos, optional features)
- Legal obligation (age verification, compliance)
4. HOW WE SHARE YOUR INFORMATION
We do not sell or share your personal information for advertising or monetary gain.
We may share limited information only with:
- Payment processors
- Analytics providers
- Service providers assisting in app performance
- Identity verification partners (only when required)
- Legal authorities (only when required by law)
We never share full payment card information.
5. HOW WE RETAIN YOUR INFORMATION
Retention practices follow:
- Business needs
- Legal requirements
- Fraud prevention requirements
KYC documents are stored only as long as necessary, then securely deleted or archived.
6. DISCLOSURE OF YOUR INFORMATION
We do not sell, trade, or rent personal information. We disclose information only when
necessary to operate the App, comply with the law, or protect users.
We may disclose information to:
- Payment processors (Authorize.Net, PayPal, Google Pay, Apple Pay)
- Cloud hosting and data storage providers
- Analytics providers
- Identity verification partners (if needed)
- Customer support tools
- Legal authorities when required
We do NOT ever disclose:
- Full credit card numbers
- Full wallet credentials
- CVV codes
- Bank account details
7. DATA RETENTION
We retain personal information only as long as necessary for legitimate business, legal, and
security purposes.
- Account data: kept as long as your account is active.
- Payment confirmation data: kept only as required for receipts, fraud prevention, and legal
obligations.
- KYC documents: stored securely and deleted once no longer needed.
- Crash logs and analytics: retained only as required for technical improvement and
performance.
- Support communications: retained only as necessary for resolving issues and safeguarding
your account.
8. DATA SECURITY
We implement multiple protections:
Technical safeguards:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest
- Secure cloud infrastructure
- Firewalls and access controls
- Regular system updates
Administrative safeguards:
- Employee confidentiality agreements
- Limited access permissions
- Data protection training
- Vendor risk assessments
Physical safeguards:
- Secure data centers
- Restricted access environments
Payment security:
All sensitive financial data is handled only by secure payment processors compliant with PCI
DSS standards.
KYC security:
KYC documents are stored in encrypted form with extremely restricted access.
9. YOUR PRIVACY RIGHTS
Users worldwide have rights to:
- Access their information
- Correct inaccurate information
- Delete their account
- Withdraw consent
- Restrict certain processing
Additional rights for EU/UK users:
- Data portability
- Right to object
- Right to lodge a complaint
Additional rights for California residents:
- Right to know
- Right to access
- Right to delete
- Right to correct
- Right to limit use of Sensitive Information
- Right to non-discrimination
10. INTERNATIONAL DATA TRANSFERS
Your information may be processed in:
- The United States
- Other countries where service providers operate
We use:
- Standard Contractual Clauses
- UK IDTA
- Adequacy decisions
- Encryption and access controls
All transfers comply with GDPR/UK GDPR and applicable privacy laws.
11. CHILDREN’S PRIVACY
The App is strictly for adults 18+ only.
We do NOT:
- Collect data from children
- Allow minors to create accounts
- Market to minors
We comply with COPPA and international child privacy rules. Any data discovered to belong to a
minor will be deleted immediately.
12. LINKS TO THIRD-PARTY SERVICES
The App may contain links to external services such as:
- PayPal
- Google Pay
- Apple Pay
- Authorize.Net
- Support tools
- Social media
These services have their own privacy policies. We are not responsible for their practices.
Please review their policies before providing personal information.
13. YOUR CHOICES AND OPT-OUT OPTIONS
Users may:
- Update account information (email, phone, username, password, and profile photo).
- Opt out of marketing and promotional emails (transactional emails remain).
- Opt out of analytics where device settings or regional laws allow.
- Opt out of advertising (Android only) using Google device settings.
- Remove UGC (profile photos can be changed or deleted).
- Decline KYC verification, unless required for fraud/security.
- Delete their account by emailing us or using the in-app support system.
14. DATA STORAGE & STORAGE PRACTICES
Your data may be stored in:
- Secure U.S. cloud servers
- Compliant international data centers used by service providers
We use:
- Encryption at rest and in transit
- Redundant backups
- Data minimization
- Segregated storage for sensitive data
Payment record storage is handled by third parties only.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when:
- Features change
- Laws change
- Security improvements are made
We notify users via:
- In-app messages
- Email (if applicable)
- Policy date updates
Continued use of the App after updates means you accept the changes.
16. CONTACT INFORMATION
If you have questions or wish to exercise your rights, contact us:
Privacy Email:
Support Email:
Mailing Address:
Los Tres Reyes LLC
2604 B El Camino Real Suite # 373
Carlsbad, CA 92008
United States
In-App Support:
For California residents, in-app support may be required for identity verification. We respond
within legally required timeframes (30–45 days depending on jurisdiction).
CALIFORNIA RESIDENT PRIVACY NOTICE
(CCPA/CPRA Compliance — Supplemental Section)
This California Privacy Notice supplements all information contained in this Privacy Policy and
applies solely to residents of the State of California. We provide this notice to comply with the
California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020
(CPRA).
If you reside in California, you are entitled to the following disclosures and rights.
1. No Selling or Sharing of Personal Information
In accordance with California Civil Code sections 1798.140(ad)(2) and 1798.140(ah)(2):
- We do not sell personal information.
- We do not share personal information for cross-context behavioral advertising.
- We do not exchange personal information in return for monetary or any other valuable
consideration.
2. Categories of Personal Information Collected
In accordance with section 1798.130(a)(5):
Your rights under California law are listed in Section 9 of this Privacy Policy.
Categories collected in the last 12 months are detailed in Section 2 of this Privacy Policy,
including:
- Identifiers (email, phone, username)
- Payment confirmation information
- Device data
- Usage data
- KYC documents (if submitted)
- Support communications
- In-app purchase history (Virtual Coins to Chips)
We collect only what is necessary to operate and secure the App.
3. How to Submit CCPA/CPRA Requests
In accordance with sections 1798.130(a)(1)(A) and 1798.130(a)(1)(B):
California residents may contact us via:
- In-app support system (recommended for verification)
If the App has its own external website, that site may also be used for submitting requests.
You may request:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your information
- Disclosure of categories collected
- Limitation of sensitive personal information
- Confirmation of disclosures to third parties
We will not discriminate against users who exercise their California privacy rights.
4. Verification of Requests
In accordance with section 1798.130(a)(2)(A):
We must verify your identity before responding to any CCPA/CPRA request.
To prevent unauthorized access:
- Requests must be submitted from the same account or associated email. We will not collect
additional unnecessary information.
- If you contact us from a different email, we will require verification through the in-app support
system.
This ensures a reasonably high degree of certainty that the request originates from the rightful
account holder.
5. Authorized Agents
You may designate an authorized agent to make a request on your behalf.
To do so:
- Provide the agent with written, signed permission.
- Verify your identity directly with us.
- Confirm to us that the agent is authorized.
We may deny an agent’s request if:
- They cannot prove legal authorization.
- You do not verify your identity.
- The request appears fraudulent or unlawful.
END OF CALIFORNIA NOTICE
17. CONTACT, INTERPRETATION & GOVERNING LAW
If there is any conflict between translated versions of this Privacy Policy, the English version
shall control.
This Privacy Policy is governed by the laws of the State of California, without regard to
conflict-of-law principles.
For any questions regarding this Policy, please contact:
Los Tres Reyes LLC, 2604 B El Camino Real Suite # 373, Carlsbad, CA 92008, United States
LAST UPDATED:
November 11, 2025